Processing Time
1–3 business days before shipment
US Standard
5–7 business days · $6.99 Free on orders over $200
International
7–28 business days Rates vary by region
Returns
30-day return window Unworn, original condition
Shipping Rates & Delivery Times
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing the next business day. You will receive a tracking number by email once your order ships.
Domestic (United States)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $6.99 |
| Expedited Shipping | 2–3 business days | $21.99 |
| Free Standard Shipping | 5–7 business days | FREE on orders over $200 |
International
| Region | Standard | Expedited |
|---|---|---|
| Canada | $14.99 · 7–14 days | $29.99 · 3–5 days |
| UK & Europe | $19.99 · 10–18 days | $39.99 · 5–8 days |
| Australia & New Zealand | $24.99 · 14–21 days | $44.99 · 7–10 days |
| Caribbean & Latin America | $29.99 · 14–28 days | — |
| Middle East | $29.99 · 14–28 days | — |
| Africa | $29.99 · 14–28 days | — |
| Asia-Pacific | $29.99 · 14–28 days | — |
International customers are responsible for any customs duties, import taxes, or fees charged by their country. C.H.A.O.S. Unlimited is not responsible for delays caused by customs processing.
Returns & Exchanges
We want you to love your order. If something is not right, we will make it right.
Return Eligibility
Items may be returned within 30 days of delivery for a full refund or exchange, provided they meet the following conditions:
- Item is unworn, unwashed, and in original condition
- All original tags are still attached
- Item is in its original packaging
- Item is not a final sale or clearance item
Non-Returnable Items
The following items cannot be returned or exchanged:
- Books (all sales final)
- Items marked as Final Sale
- Items that have been worn, washed, or altered
- Items returned after the 30-day window
How to Start a Return
To initiate a return, email us at [email protected] with your order number and reason for return. We will respond within 1–2 business days with return instructions.
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. In that case, we will provide a prepaid return label.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–7 business days and credited to your original payment method. Please allow additional time for your bank or card issuer to post the credit.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery with your order number and a photo of the issue. We will ship a replacement at no additional cost or issue a full refund — your choice.
Questions?
Reach out any time at [email protected]. We typically respond within 1–2 business days.